T-Mobile is once again angering customers, this time by informing them of a substantial price hike on some legacy plans.
According to users on Reddit, T-Mobile has been sounding out text messages to legacy customers, informing them of a $5 per line price hike. The news was shared via a screenshot of one such text message, transcribed below:
T-Mobile: for the first time in nearly a decade, we’re making an update to the price of some of our older monthly service plans. Starting on 4/22/2025, your phone plan will increase by $5 per line per month. You’ll keep all the benefits you currently enjoy, and your rate plan type and bill due date remain the same.
As a number of Reddit users have pointed out that the price of the plan they were on was supposed to be locked in for life.
Just got this, was supposed to be locked in for life. FCC complaint time
T-Mobile’s Ongoing ‘Price Lock’ Issues
This is not the first time T-Mobile has incurred users’ wrath with price hikes. The BBB’s National Advertising Division (NAD) recommended the magenta carrier stop using its “Price Lock” marketing term after the company raised prices in mid-2024.
T-Mobile also faced a class-action lawsuit in response to those price hikes. When we covered that story, a T-Mobile spokesperson reached out to highlight the terms of its “Price Lock” guarantee, and to voice the company’s believe that the ads fall within its definition.
As we pointed out in our coverage at the time, while that may be T-Mobile’s current definition of “Price Lock,” then-CEO John Legere’s definition was far more direct.
“Wireless consumers pay Billions extra every year in added surcharges, taxes, monthly fees and carrier price hikes. It’s reached epidemic proportions! And, the carriers just keep inventing new ways to make their customers pay. So, the Un-carrier’s putting an end to it,” said Legere, in a 2017 company press release.
If customers can prove that their current plan prices were guaranteed for life, T-Mobile will likely be facing yet more legal challenges over its plan to raise them.
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