ServiceNow announced a definitive agreement to purchase Moveworks in a deal that will help the company expand expand agentic AI access.
ServiceNow’s AI agent business has been booming, with the company calling it “the fastest-growing product introduction in the company’s history.” With almost 1,000 AI customers, ServiceNow has more than “$200 million in annual contract value (ACV) for its Pro Plus AI solution.”
The two companies say a marriage of their services will help unlock new opportunities.
The acquisition will combine ServiceNow’s agentic AI and automation strengths with Moveworks’ front‑end AI assistant and enterprise search technology to unlock new experiences for every employee for every corner of the business. Following closing, together with Moveworks, ServiceNow – with thousands of AI agents already deployed – will continue to drive use of its agentic AI ServiceNow Platform to accelerate enterprise adoption and innovation across key growth areas including CRM.
“With the acquisition of Moveworks, ServiceNow will take another giant leap forward in agentic AI‑powered business transformation,” said Amit Zavery, president, chief operating officer, and chief product officer at ServiceNow. “As agentic AI and enterprise‑grade search forever change how we work, ServiceNow moved early to empower employees through AI. Moveworks’ talented team and elegant AI‑first experience, combined with ServiceNow’s powerful AI‑driven workflow automation, will supercharge enterprise‑wide AI adoption and deliver game‑changing outcomes for employees and their customers.”
“Moveworks hides the complexity employees face at work by giving them an intuitive, engaging starting place to search and drive action across any enterprise system,” said Bhavin Shah, co‑founder and CEO, Moveworks. “Becoming part of ServiceNow presents an incredible opportunity to accelerate our innovation and deliver on our promise through their AI agent‑fueled platform to redefine the user experience for employees and customer service teams.”
The companies outlined some possible use cases for their combined technology.
Common use cases with Moveworks include front‑end employee automations for sales, CRM, finance, and HR. For example, Moveworks’ AI assistant drives the sales cycle “from lead to loyalty.” Moveworks’ AI assistant has access to up‑to‑date account information and can nudge salespeople when an account needs attention, such as a contract renewal. Moveworks’ AI assistant can also provide instant customer insights like contact details, order history, and open support tickets, so customer service agents can provide faster, more informed service. Routine employee payroll tasks and compensation questions can be handled automatically through simple chats with the AI assistant, and the Moveworks AI assistant can simplify the recruiting process by quickly surfacing open jobs, letting employees refer candidates through chat, and suggesting interview questions aligned with company values and priorities.
The deal is worth $2.85 billion, with ServiceNow paying the price with a combination of cash and stock. The deal is expected to close in the second half of 2025.
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