
For years, consumers have sensed something unsettling about the digital products they depend on daily: the software keeps updating, the interfaces keep changing, but the experience keeps getting worse. Subscription fees climb. Ads multiply. Features that once came standard now sit behind paywalls. What was once a vague suspicion has now been given a name, a framework, and a policy agenda by one of Europe’s most influential consumer organizations.
The Norwegian Consumer Council (Forbrukerrådet), a government-funded advocacy body that has previously taken on the likes of Google and Meta over privacy violations, released a sweeping 56-page report in June 2025 titled Breaking Free: Pathways to a Fair Technological Future. The document is a systematic indictment of what the organization calls a broad pattern of product degradation across the technology sector — and a roadmap for regulatory responses that could reshape how digital services operate in Europe and beyond.
A Pattern of Degradation That Spans the Entire Tech Sector
The report, available in full from the Norwegian Consumer Council, does not mince words. It argues that dominant technology companies have systematically degraded the quality of their products and services over time, often after achieving market dominance. The pattern is consistent: a company enters a market with an attractive, often free or low-cost product. It gains users. It achieves a position of dominance. And then, once consumers are locked in through habit, data, or lack of alternatives, the screws begin to turn.
The Norwegian Consumer Council identifies several mechanisms by which this degradation occurs. Search engines return results increasingly polluted by advertising and sponsored content. Social media platforms manipulate algorithmic feeds to maximize engagement — and ad revenue — at the expense of user experience and mental health. Subscription services raise prices while adding advertising tiers. Hardware manufacturers use software updates to limit repairability and push consumers toward new purchases. As the Forbrukerrådet stated in its press release, “Digital products and services are getting worse, but the trend can be reversed.”
The Economics of ‘Enshittification’ and Why Markets Alone Won’t Fix It
The report draws explicitly on the concept of “enshittification,” a term coined by author and activist Cory Doctorow to describe the lifecycle of platform decay. Doctorow’s thesis, which has gained wide currency among technology critics, holds that platforms first attract users with good service, then exploit those users to attract business customers, and finally exploit both groups to extract maximum value for shareholders. The Norwegian Consumer Council treats this not as a polemical metaphor but as a structural description of how digital markets actually function.
What makes the report particularly significant for industry observers is its argument that traditional market mechanisms — competition, consumer choice, reputation — have largely failed to correct these problems. The council points to several structural factors: extreme network effects that make switching costly, data lock-in that prevents users from easily migrating to competitors, and the sheer dominance of a handful of firms across multiple product categories. When Google controls search, advertising, email, mobile operating systems, and video streaming simultaneously, the competitive pressure that might otherwise discipline a company’s behavior is severely diminished.
From Complaint to Policy: Europe’s Regulatory Arsenal Takes Shape
The report is not merely diagnostic. It offers a detailed set of policy recommendations aimed at European and national regulators. Among the most significant: stronger enforcement of the European Union’s Digital Markets Act (DMA) and Digital Services Act (DSA), both of which entered into force in recent years but whose implementation remains a work in progress. The council argues that these laws provide powerful tools — if regulators are willing to use them aggressively.
Specifically, the Norwegian Consumer Council calls for mandatory interoperability requirements that would allow users to communicate across platforms without being locked into a single provider. It advocates for stronger data portability rights, enabling consumers to take their data — including social graphs, purchase histories, and content libraries — with them when they switch services. The report also pushes for stricter rules against dark patterns, the manipulative design techniques that companies use to steer users toward choices that benefit the company rather than the consumer. These include confusing cancellation processes, pre-checked consent boxes, and interfaces designed to make privacy-protective choices difficult to find.
The Advertising Machine and the Erosion of Search Quality
One of the report’s most pointed critiques targets the degradation of search engine quality. The council argues that Google’s search results have become increasingly dominated by advertisements and SEO-optimized content that serves commercial interests rather than user needs. This is not a new complaint — technology commentators have been raising alarms about search quality for years — but the council frames it as a consumer rights issue with regulatory implications. When a dominant search engine degrades its results to maximize advertising revenue, and when consumers have no meaningful alternative, the council argues this constitutes a form of market abuse.
The advertising model itself comes under sustained criticism throughout the report. The council contends that the surveillance-based advertising system — in which companies collect vast quantities of personal data to target ads — creates perverse incentives that are fundamentally at odds with consumer welfare. The more data a company collects, the more valuable its advertising inventory becomes, creating a relentless pressure to expand data collection and to keep users engaged for as long as possible, regardless of the consequences for their well-being or the quality of the service.
Hardware Lockdown and the Right to Repair
The report extends its analysis beyond software and platforms to the hardware layer. The council argues that manufacturers increasingly use software locks, proprietary components, and restrictive repair policies to prevent consumers from maintaining and repairing their own devices. This practice, the report contends, not only harms consumers financially but also generates enormous quantities of electronic waste. The council supports the growing right-to-repair movement and calls for legislation that would require manufacturers to make spare parts, repair manuals, and diagnostic tools available to consumers and independent repair shops.
This recommendation aligns with legislative efforts already underway in the European Union, where right-to-repair directives have been advancing through the legislative process. The Norwegian Consumer Council’s report adds consumer-advocacy weight to what has often been framed primarily as an environmental issue, arguing that repairability is a fundamental aspect of product quality that companies have deliberately undermined to drive repeat purchases.
Artificial Intelligence: The Next Frontier of Consumer Risk
The report devotes significant attention to artificial intelligence, which the council views as both a potential source of consumer benefit and a significant new vector for the same patterns of degradation it identifies elsewhere. The council warns that AI-powered systems are being deployed in ways that may harm consumers — through opaque algorithmic decision-making, through the generation of misleading content, and through the further concentration of market power in the hands of a few firms that control the computational resources and training data necessary to build large AI models.
The Norwegian Consumer Council calls for the EU’s AI Act to be implemented with strong consumer protections, including meaningful transparency requirements that allow consumers to understand when they are interacting with AI systems and how those systems are making decisions that affect them. The council also warns against the use of AI to further automate and scale the dark patterns and manipulative design practices it criticizes elsewhere in the report.
Industry Pushback and the Political Battle Ahead
The technology industry has generally resisted the kind of regulatory interventions the Norwegian Consumer Council proposes. Industry groups have argued that regulation risks stifling innovation, that consumers benefit from the free services supported by advertising, and that competitive markets are already disciplining bad behavior. Major technology companies have also invested heavily in lobbying efforts in Brussels, where the regulatory framework for digital markets is being shaped.
But the political winds in Europe have been shifting. The passage of the DMA, the DSA, and the AI Act represents a significant assertion of regulatory authority over the technology sector. The Norwegian Consumer Council’s report is designed to ensure that these laws are not merely symbolic — that they are enforced with the vigor necessary to actually change corporate behavior. Inger Lise Blyverket, the director of the Norwegian Consumer Council, framed the stakes plainly in the organization’s announcement: the degradation of digital products is not inevitable, and policy choices made in the coming years will determine whether consumers regain meaningful control over the technology they depend on.
What Comes Next for Consumers and Regulators
The report arrives at a moment when consumer frustration with Big Tech is high but diffuse. Surveys consistently show declining trust in technology companies, yet individual consumers often feel powerless to change their behavior given the lack of viable alternatives. The Norwegian Consumer Council’s contribution is to channel that frustration into a coherent policy agenda — one that European regulators are increasingly positioned to act on.
Whether this agenda will be implemented with sufficient force to reverse the trend of product degradation remains an open question. Enforcement of the DMA and DSA is still in its early stages, and the technology companies subject to these rules have vast legal and lobbying resources at their disposal. But the Norwegian Consumer Council’s report makes a compelling case that the status quo is neither acceptable nor inevitable — and that the tools to change it already exist, if the political will can be mustered to use them.
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