Wednesday 20 June 2018

Crimson Hexagon’s AI consumer insights platform powers GM’s customer care

Crimson Hexagon
EXCLUSIVE: For General Motors, which sells about 10 million cars a year in dozens of countries, keeping a finger on the digital discourse isn’t easy. It poses a customer relationship challenge: how to reach a global community of car owners across countless social media channels, call centers, email inboxes, and message boards with a comparati…Read More

from Social – VentureBeat https://ift.tt/2M92M2z

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