Monday 31 August 2020

Zoom Reports Quarterly Results, Smashes Expectations

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Zoom Reports Quarterly Results, Smashes Expectations

Zoom reported its quarterly results, smashing expectations as the company’s revenue was up 355% year-over-year.

Zoom has become the de facto standard videoconferencing platform in the wake of the coronavirus pandemic. It is widely used by businesses, government agencies, schools, churches and individuals. Despite some early security and privacy missteps, the company has continued to address concerns and win customers.

Based on its quarterly results, those efforts have paid off in spades. The company reported quarterly revenue of $663.5 million, well above a consensus of $500 million, representing a 355% year-over-year increase.

“Organizations are shifting from addressing their immediate business continuity needs to supporting a future of working anywhere, learning anywhere, and connecting anywhere on Zoom’s video-first platform. At Zoom, we strive to deliver a world-class, frictionless, and secure communication experience for our customers across locations, devices, and use cases,” said Zoom founder and CEO, Eric S. Yuan. “Our ability to keep people around the world connected, coupled with our strong execution, led to revenue growth of 355% year-over-year in Q2 and enabled us to increase our revenue outlook to approximately $2.37 billion to $2.39 billion for FY21, or 281% to 284% increase year-over-year.”

Interestingly, Zoom reported it has 988 customers that are paying more than $100,000 each, a 112% increase from the year-ago quarter.

Zoom Reports Quarterly Results, Smashes Expectations
Matt Milano



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Tesla May Soon Have 50% Higher Capacity Batteries

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Tesla May Soon Have 50% Higher Capacity Batteries

Tesla may have batteries with as much as 50% higher capacity in just a few years, if a tweet by Elon Musk is correct.

Tesla is widely considered to have significant lead in battery tech, as well as its electronics tech. This has given the automaker a roughly $50 per kilowatt hour (kWh) advantage over rivals. According to Elon Musk, however, that advantage may soon be even bigger.

Responding to a user asking about Tesla’s rumored electric airplane, Musk indicated volume production of 400 Wh/kg batteries is just a few years away.

If Tesla is able to achieve what Musk is describing, this would open the door to a number of possibilities, including that rumored plane. It would also put significant pressure on rivals, many of whom are already several years behind Tesla.

Tesla May Soon Have 50% Higher Capacity Batteries
Matt Milano



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Twitter labels video shared by Trump aide as ‘manipulated media’

A screen displays the stock price of Twitter above the floor of the New York Stock Exchange (NYSE) shortly after the opening bell in New York, U.S., January 31, 2017.
Twitter labeled a video with a false portrayal of Joe Biden as manipulated media; the video was shared by White House social media director Dan Scavino.Read More

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Get Ready For Amazon Prime Drone Deliveries

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Get Ready For Amazon Prime Drone Deliveries

Amazon’s plans to use autonomous drones for package delivery took a big step forward with FAA approval to begin testing.

Amazon Prime Air has been working toward the use of drones to deliver packages to consumers in 30 minutes or less. According to Reuters, the FAA just approved the company to begin testing of its autonomous drones, joining UPS and Alphabet’s Wing division.

The drone service could represent a big cost savings to Amazon, while giving the company a competitive advantage, in terms of the speed of delivery. At the same time, there are still a number of challenges to address. As more people rely on online shopping, porch piracy has become a major issue. It’s a safe bet there will be an equally big problem with ‘package poaching’ as Amazon’s drones take to the sky.

Either way, the FAA’s approval to begin testing is an important step in widespread adoption of drone deliveries.

Get Ready For Amazon Prime Drone Deliveries
Matt Milano



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Using Site Search Reports in Google Analytics to Improve Product Selection

Internal site search is the equivalent of someone walking into a physical store and asking for a product. The storekeeper would develop an understanding of what shoppers want based on these requests. In the digital world, Google Analytics can store all of these questions. In this post, I'll address how to configure site search in Google Analytics to improve your ecommerce product selection.

The post Using Site Search Reports in Google Analytics to Improve Product Selection appeared first on Practical Ecommerce.



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Huawei Shifting Focus to the Cloud

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Huawei Shifting Focus to the Cloud

As US-led sanctions take a toll, Huawei is increasingly shifting its focus to the cloud to help secure its future.

Huawei is one of the main network equipment providers worldwide, competing with Nokia and Ericsson. In addition, it is one of the top smartphone makers. Despite its success, it has been under increasing pressure from the US over security concerns.

While all Chinese companies must comply with the Chinese government, Huawei is largely seen as having unusually strong ties to the Chinese intelligence and military community. As a result, US officials have been adamant in their accusations that Huawei represents a threat to the national security of any country allowing the company’s equipment on their networks. This has led the US, Australia, New Zealand and the UK to institute bans of the beleaguered company.

The US has also modified its Entity List and Foreign Direct Product Rule to exclude Huawei from accessing products based on US technology, even if those products are manufactured by non-US companies. This effectively cut Huawei off from TSMC, one of its biggest chip suppliers, causing Huawei to admit it will likely have to stop making its own chips as a result.

According to the Financial Times, Huawei is now shifting its focus to its cloud business in an effort to stabilize and ensure its future survival. Recognizing the growing importance of its cloud unit, Huawei elevated it to equal footing with its telecoms and smartphones units back in January. The company still has much ground to cover before it catches up with rivals Tencent and Alibaba, but FT reports the Chinese government is planning to give Huawei more public cloud contracts to help it stabilize.

Huawei Shifting Focus to the Cloud
Matt Milano



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Qualcomm Doubles Range of mmWave 5G to 2.36 Miles

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Qualcomm Doubles Range of mmWave 5G to 2.36 Miles

Qualcomm and Ericsson have successfully doubled the range of mmWave 5G, completing a phone call over data 2.36 miles away.

mmWave is the fastest variety of 5G available, with speeds measured in gigabits. Its Achilles heel, however, has been its poor range and building penetration. In most applications, it requires base stations and repeaters to be placed every couple of hundred yards in order to provide stable coverage.

Qualcomm’s latest test, however, has extended that range, specifically in the context of fixed wireless access (FWA). Because of its speed and low latency, 5G shows promise as a broadband replacement in areas where it would be cost prohibitive to run fiber. FWA equipment can have far more powerful antennas and radios than the average smartphone, helping to extend mmWave’s range.

“With the introduction of the Qualcomm QTM527 mmWave antenna module as part of the Snapdragon X55 5G Modem-RF System, we are empowering operators and OEMs to offer high-performance, extended-range multi-gigabit 5G broadband to their customers – which is both flexible and cost-effective, as they can leverage existing 5G network infrastructure,” said Gautam Sheoran, senior director, product management, Qualcomm Technologies, Inc. “With this major milestone being the first step in utilizing mmWave for an extended-range 5G data transfer, our collaboration with Casa Systems and Ericsson is paving the way to implement fixed broadband services for broad coverage in urban, suburban and rural environments.”

This is a big step forward for Qualcomm and the 5G industry in general, and should help further its adoption.

Qualcomm Doubles Range of mmWave 5G to 2.36 Miles
Matt Milano



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August 2020 Top 10: Our Most Popular Posts

Our mission since 2005 is to publish articles, webinars, and podcasts to help ecommerce merchants. What follows are the 10 most popular articles that we published in August 2020. Articles from early in the month are more likely to make the list than later ones.

The post August 2020 Top 10: Our Most Popular Posts appeared first on Practical Ecommerce.



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The Tricks that Tripled Blogger Emma Johnson’s Email Sign Ups

emma johnson

emma johnson

Like many successful entrepreneurs, Emma Johnson saw an opportunity with her blog, Wealthy Single Mommy

“Nobody was speaking to me or my peers,” Emma said. “We have our own stories and challenges. I started a blog and I didn’t know what I was doing. It was a personal project. I thought I’d talk about money, but it went way beyond money.”

Today, Emma has a loyal fanbase with an email list of over 25,000 and over 32,000 followers on Facebook and Twitter combined. She also makes regular appearances on CNN, NBC’s Today Show, and NPR, just to name a few.

But growing that fanbase took hard work, dedication, and a strong email marketing campaign. When starting out, Emma tackled one of the biggest challenges that many entrepreneurs face when growing a business — getting email signups in order to promote her blog.

Emma relied on email marketing to better connect with her readers and keep her audience growing.

But what did Emma do to increase her email sign up and how can you apply that strategy to your business?

The Trick that Tripled Her Email Sign Ups

For Emma, growing her subscriber list gets her content in front of more people, which in turn grows her blog audience. To grow her list, Emma relies on one ridiculously smart sign up form tactic.

First, she keeps a close watch on how each of her blog posts performs. When she sees a post gaining tons of views and shares, she makes sure to feature it at the top of her website, where it’s bound to get maximum exposure. That way, when people visit Emma’s blog, the first thing they see is that high-performing blog post with an opt-in freebie incentive.

Sign up form example on home page of blog site

“Every month or so, I’ll write a blog that goes bananas,” Emma said. “Five hundred people will share it. Whenever I see that happening, I make sure that post goes to the top of my site.”

Even if a post was written a year ago, Emma will still feature it on the top of her website to take advantage of the post’s views and gather more sign ups. Then, when she shares that post on social, one of the first things a person will notice in the blog post is her opt-in form with her freebie.

And just in case they miss it, there’s a sign up form at the end of each blog post too. There is no shortage of opportunities to sign up for Emma’s email list on her website.

end of blog call to action example

Value-Added Email Sign Up

An incentive offer is more than a clever business tactic – it helps people get to know you better.

Emma offers a free guide, “15 Steps to Thriving as a Single Mom” as an incentive to her new subscribers.

“It’s a snapshot of the advice I give all the time,” she said. “It’s my manifesto for single moms. People find me when they’re desperate and in need of practical and emotional advice. The guide sets the tone for their relationship with me going forward.”

The free guide helps new readers get familiar with Emma, her writing style and what they can expect to see on her blog and newsletter. Since it’s a compilation of tips, it also helps new subscribers get caught up on any great advice they may have missed.

Emma’s incentive guide helps grow her email list – but more importantly, it creates loyal, long-time readers who feel part of a real community.

Her target audience sees value with the email sign up offer. When you provide something your audience finds valuable, they will not hesitate providing you with their email address.

To help the sales of her best selling book “The Kickass Single Mom,” Emma has an email sign up form at the bottom of each blog post which provides a free chapter once someone provides their email address.

call to action at bottom of blog post

The Community That Helps Her Business Grow

Expanding your business is something that lots of bloggers and entrepreneurs dream about. One way to get there is by creating a community where your audience can gather and make real connections.

If you click on any one of Emma’s blog posts, you may see comments from women all over the world, as well as heartfelt replies from Emma herself. By being proactive in her comments, Emma’s audience gets a chance to have their voices heard.

Early on Emma took it a step further by creating a free forum for single moms.

call to action example

“When I went through my divorce, I was fortunate to have a best friend,” Emma said. “I wanted my readers to have that too.”

An added bonus of the forum is the opportunity for Emma to better understand her readers – their biggest challenges, their day-to-day struggles and what makes them tick.

Again, these are all value added incentives which help Emma grow her email list. The relationship with her subscribers isn’t one dimensional, there is value in signing up to receive email updates from Emma.

See how AWeber can help grow your Email List

Our mission is simple: to deliver powerfully-simple email marketing tools to help small business owners and entrepreneurs — like you — grow your business.

AWeber Free is our completely free email marketing, forms and landing pages plan — perfect for those who are just getting started or kicking off a passion project. We’ll give you everything you need to start building your audience today.

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How to add FAQ Schema in WordPress using Yoast SEO

Many, many sites have an FAQ page. This is a page where a lot of frequently asked questions get the appropriate answer. It is often a single page filled to the brim with questions and answers. While it’s easy to add one, it’s good to keep in mind that not all sites need an FAQ. Most of the times all you need is good content targeted at the users’ needs. Here, I’ll discuss the use of FAQ pages and show you how to make one yourself with Yoast SEOs free FAQ structured data content block for the WordPress block editor. You won’t believe how easy it is.

For more information on the Yoast SEO Schema structured data implementation, please read our Schema documentation.

Table of contents

What is an FAQ?

FAQ stands for frequently asked questions. It is often a single page collecting a series of question and its answers on a specific subject, product or company. An FAQ is often seen as a tool to reduce the workload of the customer support team. It is also used to show that you are aware of the issues a customer might have and to provide an answer to that.

Do you really need an FAQ?

Usually, if you need to answer a lot of questions from users in an FAQ, that means that your content is not providing these answers and that you should work on that. Or maybe it is your product or service itself that’s not clear enough? One of the main criticisms of FAQs is that they hardly ever answer the questions consumers really have. They are also lazy: instead of figuring out how to truly answer a question with formidable content — using content design, for instance –, people rather throw some random stuff on a page and call it an FAQ.

That’s not to say you should never use an FAQ. Numerous sites successfully apply them — even we use them sparingly. In some cases, they do provide value. Users understand how an FAQ works and are quick to find what they are looking for — if the makers of the page know what they are doing. So don’t make endless lists of loosely related ‘How can I…’ or ‘How to…’ questions, because people will struggle to filter out what they need.

Answer real questions by real users

It has to be a page that’s easy to digest and has to have real answers to real questions by users. You can find scores of these if you search for them: ask your support team for instance! Collect and analyze the issues that come up frequently to see if you’re not missing some pain points in your products or if your content is targeting the wrong questions.

So don’t hide answers to pressings questions away on an FAQ page if you want to answer these in-depth: make an article out of it. This is what SEO deals with: provide an answer that matches your content to the search intent.

Questions and answers spoken out loud?

Google is trying to match a question from a searcher to an answer from a source. If you mark up your questions and answers with FAQ structured data, you tell search engines that this little sentence is a question and that this paragraph is its answer. And all these questions and answers are related to the main topic of the page.

Paragraph-based content is all the rage. One of the reasons? The advent of voice search. Google is looking for easy to understand, block-based content that it can use to answer searchers questions right in the search engine — or by speaking it out loud. Using the Schema property speakable might even speed up this content discovery by determining which part of the content is fit for text-to-speech conversion. Find out more about what’s powering conversational search.

How to build an FAQ page in WordPress via Yoast SEO content blocks

The best way to set up a findable, readable and understandable FAQ page on a WordPress site is by using the Schema structured data content blocks in Yoast SEO. These blocks for the new block editor – formerly known as Gutenberg – make building an FAQ page a piece of cake.

All the generated structured data for the FAQ will be added to the graph Yoast SEO generates for every page. This makes it even easier for search engines to understand your content. Yoast SEO automatically adds the necessary structured data so search engines like Google can do cool stuff with it. But, if nothing else, it might even give you an edge over your competitor. So, let’s get to it!

  1. Open WordPress’ new block editor

    Make a page in WordPress, add a title and an introductory paragraph. Now add the FAQ structured data content block. You can find the Yoast SEO structured data content blocks inside the Add Block modal. Scroll all the way down to find them or type ‘FAQ’ or ‘structured data’ in the search bar, which I’ve highlighted in the screenshot below.

  2. Add questions and answers

    After you’ve added the FAQ block, you can start to add questions and answers to it. Keep in mind that these questions live inside the FAQ block. It’s advisable to keep the content related to each other so you can keep the page clean and focused. So no throwing in random questions.yoast seo structured data content blocks faq add question

  3. Keep filling, check and publish

    After adding the first question and answering it well, keep adding the rest of your questions and answers until you’ve filled your FAQ page. In the screenshot below you see some questions filled in. I’ve highlighted two buttons, the Add Image button and the Add Question. These speak for themselves.

    Once you are done, you’ll have a well-structured FAQ page with valid structured data. Go to the front-end of your site and check if everything is in order. If not, make the necessary changes.

A video showing how to use the Yoast SEO content blocks

Using the content blocks is easy. This is one of the main advantages of the block editor — it’s become a joy to build content like this. If you’re not sure about how it works — or you are still using the classic editor and to take a peak at the blocks — please check the video below. This’ll show you everything you need to know.

What does an FAQ rich result look like?

We have an FAQ page for our Yoast Diversity Fund and Google awarded that page an FAQ rich result after we added an FAQ structured data content block. So, wondering what an FAQ looks like in Google? Wonder no more:

An example FAQ rich result for a Yoast page

Keep in mind that an FAQ rich result like this might influence the CTR to that page. It might even lead to a decrease in traffic to your site since you are giving away answers instantly. It is a good idea, therefore, to use it only for information that you don’t mind giving away like this. Or you have to find a way to make people click to your site. Do experiment with it, of course, to see the effects. Maybe it works brilliantly for you, who knows?

What does this look like under the hood?

Run your new FAQ page through Rich Results Testing Tool to see what it looks like for Google. Yoast SEO automatically generates valid structured data for your FAQ page. Here’s a piece of the FAQ on the Yoast Diversity Fund page:

The FAQ is neatly integrated into the structured data graph

Let’s take a quick look at how it works. The context surrounding the questions is an FAQPage Schema graph. Every question gets a Question type and an acceptedAnswer with an answer type. The name field in the Question is the question, of course. The acceptedAnswer is the correct answer attached to this specific question.

A piece of the FAQ graph showing a Question and the corresponding Answer

That sounds hard, but it’s not. This is just what goes on behind the scenes. All you have to remember is fill in the Question and the Answer and Yoast SEO will take care of the rest!

Yoast SEO Schema tab helps you set your structured data

Using the Yoast SEO structured data content blocks, the correct Schema will automatically be added by the plugin. Also, Yoast SEO uses sensible default to describe your pages. If you need something more specific, you can change the content type for specific posts or pages in the Schema tab — you can find this in the meta box or the block editor sidebar. Here, you can describe your Contact page as being a ContactPage so search engines can understand. Find out more about selecting the Page or Article type in your Schema settings.

Use the Schema tab in Yoast SEO to specify different content types

FAQ structured data is so cool

Structured data is hot. It is one of the foundations of the web today and its importance will only increase with time. In this post, I’ve shown you one of the newest Schema additions, and you’ll increasingly see this pop up in the search results.

For more information on our Schema structured data implementation, please read our Schema documentation.

The post How to add FAQ Schema in WordPress using Yoast SEO appeared first on Yoast.



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COVID-19: What It Means for Your Marketing (Research and Reports)

covid-19 marketing research and reports

It’s not post-pandemic, its intra-pandemic.

We’re still in it, and the implications to marketing are long-reaching.

One of the ongoing regimens we maintain at Convince and Convert is the continual review and analysis of research reports from dozens of sources. It’s part of what allows us to base our ideation and recommendations on data as opposed to just good ideas. It comes as no surprise this year, the annual glut of, “What new in [insert topic here] for 2020” articles and trend analysis were quickly rendered obsolete by early March. The majority of the data collection for all the year-end research reports happened in the third and fourth quarter of 2019 to capitalize on the typical New Year’s planning frenzy and publishing cycle. COVID-19 changed everything.

Marketers were starting from scratch and all our  previous “norms” were tossed out the window,  whether we believed it or not.

All those thoughtfully administered surveys, painstakingly analyzed, identifying the key take-aways, all those beautifully designed charts and graphs, and the upcoming predictions became largely null and void. Marketers were starting from scratch and all our previous “norms” were tossed out the window, whether we believed it or not.

We are beginning to see the arrival of newly updated research reports and survey results being published intra-pandemic. We review and curate the best into the database we maintain for our ongoing consulting work. I’ve selected five of the best, newly released, intra-pandemic research reports that have recently come across our home-office desks.

  1. The State of Digital 2020 — Global Q3 Update: A Comprehensive Look at the State of the Internet, Mobile Devices, Social Media, and Ecommerce
  2. The Annual CMO Spend Survey Research 2020-21 [Part 1]
  3. The New Consumer Mindset: How a Global Pandemic Could Change Consumer Attitudes for Good
  4. Social: GlobalWebIndex’s Flagship Report on the Latest Trends in Social Media
  5. Social Media Audience Trends During the Pandemic

1. The State of Digital 2020 — Global Q3 Update: A comprehensive look at the state of the internet, mobile devices, social media, and ecommerce.

Published by Hootsuite and We Are Social, July 2020, 186 pages, link to Global Q3 update and regional reports

Research Overview:

covid-19 global report from HootsuiteThese Digital 2020 reports show digital, mobile, and social media have become an indispensable part of everyday life for people all over the world. More than 4.5 billion people are using the internet at the start of 2020, while social media users have passed the 3.8 billion mark. Nearly 60 percent of the world’s population is already online, and the latest trends suggest that more than half of the world’s total population will use social media by the middle of this year.

This is an amazing collection of information. This links to an index page containing Hootsuite’s collection of Global State of Digital reports. Additional country-specific reports are also available (e.g., USA-specific as of January 2020.) Some of them were not downloadable at the time of this review. (Tip: go to the SlideShare and from there you are able to print PDFs of the decks) This is a gold mine — just be willing to dig a little.

Key Takeaways:

  1. From a variety of perspectives, the impact of COVID-19 across all digital channels has impacted behaviors and consumption. Details are in dozens of the slides/charts.
  2. The global lens on all of this is valuable and may be best when contrasted against the corresponding USA or other country-specific reports (also available from the linked index page).

2. The Annual CMO Spend Survey Research [2020-21 Part 1]

Published by Gartner, June 2020, 27 pages, link to the full report

Research Overview:

gartner CMO study - COVID-19 researchAs CMOs respond to the COVID-19 crisis and social tensions, this year’s survey captures strategies, budgets and priorities at a time of upheaval. This report, one of a two-part series, also examines ways CMOs plan to maintain and grow revenue into 2021.

Additional recommendations for CMOs are sprinkled within. This is good guidance for larger organizations, or to bolster forward-looking marketing recommendations. Also a helpful perspective if you are planning market expansion, product launch or M&A. Part two of the series is here.

Key Takeaways:

  • CMOs dismiss economic pessimism as 73% expect COVID-19’s near-term negative impacts to be short-lived, at odds with the expectations of C-suite colleagues. 
  • Despite their positive outlooks, almost half of CMOs (44%) are facing midyear budget cuts in 2020 as a direct result of the COVID-19 pandemic. Eleven percent expect their budgets to face significant cuts of more than 15%. 
  • To reconcile their economic optimism with their budget limitations, CMOs continue to pursue relatively conservative growth strategies, with 79% primarily relying on existing markets to fuel growth.

3. The New Consumer Mindset: How a Global Pandemic Could Change Consumer Attitudes for Good

Published by GlobalWebIndex, July 2020, 14 pages, link to the full report

Research Overview:

global webindex covid-19 researchThis consumer report is on the changes to know during coronavirus distills global data into the facts to know. You’ll uncover the freshest market research, collected up to April 2020, to reinvigorate your marketing strategies.

It is an enlightening, quick look at five areas of changed consumer mindset each with a graphic and more details. The charts and underlying data are dynamic and you can access them via the PDF and drill down for further analysis. That is pretty slick for you data-junkies! (Free account required.)

  • The status quo of privacy, and how consumers feel.
  • Ways in which personal outlook is impacting brand needs and purchase drivers.
  • The impact of a slower lifestyle on consumers’ interests and media.
  • The psychographic insights you should be following.

Key Takeaways:

  1. Data for Good—Personal Data Concerns Are Down
    Internet users appear willing to suspend their usual concerns with personal data to assist contact tracing software. It may also bring us closer to fair monetization of personal data in the long-run. (slide 5)
  2. Exclusivity Excluded—Exclusivity, Status, and Reputation are Much Less Relevant
    Consumers will be less likely to want to stand out from the crowd, and will want more solidarity within the collective. Focusing on values, purpose, and a brand’s contribution to the common good may be received better than strategies that try to put consumers apart from the pack. Emphasize practicality over exclusivity where possible over the coming months.  (slide 6)
  3. Life in the Slow Lane—Free Time, and Screen Fatigue Creates Space for Offline Activities
    Be aware of media fatigue caused by the creation of new free time. Consider how to engage and support consumers wanting to look away from their screens, as McDonald’s and Kraft Heinz have through branded jigsaw puzzles. (slide 7)
  4. Tightened Purse Strings—The Post-Affluent Mindset
    Consumers may become more cautious and discreet when spending. Sellers of non-essential goods may have to find ways to make their products seem like essentials, rather than extras. (slide 8)

Comparing year-over-year stats is meaningless. Don’t bother.

4. Social: GlobalWebIndex’s Flagship Report on the Latest Trends in Social Media

Published by GlobalWebIndex, June 2020, 32 pages, link to the full report

Research Overview:

Global web index social media research for COVID-19This is another very good research report from a global perspective. As above, the charts and underlying data are dynamic and you can access them via the links PDF and drill down for further analysis. That is pretty slick for you data-junkies! (Free account required.)

This report focuses on: 

  • Post-COVID perspectives on social media—how has the pandemic built upon or reversed key attitudes toward social media? 
  • The social media landscape—which social platforms are most popular, and have made the most headway in recent months? 
  • Social media behaviors—how have social media behaviors changed over the last year and since the outbreak? 
  • The social purchase journey—how is the momentum for social commerce looking, both before we started seeing the pandemic’s impact on media habits, and since?

Key Takeaways:

  1. Social media has become the bedrock of our digital news habits
    Staying up-to-date with news and current events is the most commonly cited reason for using social platforms, and the COVID-19 pandemic has accelerated the global trend of relying on these sites for information updates.
  2. Digital consumers are using social media for entertainment purposes on a greater scale than before the outbreak
    But recent events have given the more “social” elements of social media a new lease of life. 
  3. Younger consumers are understandably using social media, messaging services and apps more due to the outbreak
    But there are signs of Gen Z reverting back to old usage habits, as baby boomers continue to diversify their behaviors over the course of the pandemic. 
  4. Many younger consumers have taken to livestreaming in the last few months
    The question is whether livestreaming is a likely post-pandemic game changer for certain industries. With 23% of consumers planning to continue watching more videos post-outbreak, the future of livestreaming looks promising. 
  5. Social media ads have brought consumers closer to brands during the pandemic, but closing sales remains a challenge
    With only 13% saying a “buy” button would most increase their likelihood of purchasing, it’s clear that an uncommitted approach to social commerce won’t be enough to put the spending wheels in motion.

5. Social Media Audience Trends During the Pandemic

Published by Talkwalker & Trust Insights, April 2020, 42 pages, webinar and link to full report

Research Overview:

trust insights COVID-19 reportTalkwalker and Trust Insights teamed up to analyze day-by-day data for over 60 different social networks, from the biggest tech companies to niches you’ve probably never heard of. 

In this report, you’ll learn which networks grew the most in the early weeks of the pandemic, which networks are holding onto their audiences, and the three big trends to take advantage of as we navigate the ever-changing situation: ​gaming, YouTube video, and home-based niches. You’ll see practical examples of brands and techniques, Action Steps and takeaways at each major trend, and ways to pivot your marketing.

This is an excellent compilation of changes in social network usage pre- and intra-pandemic (data gathered during the initial six week period). It contains good insights and rationale for tactical changes to capitalize on those user behavior changes.

Key Takeaways:

We can broadly classify the platforms that have shown growth and strength in three general categories: ​gaming, video, and home-based niches. 

Gaming 

  • Identify the gaming franchises your audience participates in, then match rewards/giveaways to that franchise if possible to engage your audience. 
  • Identify influencers for your gaming franchise of choice based on audience feedback, and cross match them to your existing influencers and brand guidelines.

Video

  • Benchmark your current YouTube performance, if available, based on the engagements/views ratio above. If your videos are underperforming, consider changing YouTube content strategies.
  • Identify, using a media monitoring tool like Talkwalker, who the top creators in your industry or niche are, and start building relationships with them.

Home-based Niches 

  • With the home-based niche network you’ve identified as resonant with your audience, scan content trends and start creating appropriate content to share with your audience and the network at large.
  • Stimulate community discussions with known relevant topics based on niche social network conversations.

Comparing year-over-year stats is meaningless. Don’t bother. The old paradigms got tossed and it’s time to deal with the new paradigms. It’s a lot of work to revamp the marketing plan going forward, but at least now there is new, highly relevant data and research becoming available. Take advantage of the resources at your disposal and make data-informed plans and decisions.

The post COVID-19: What It Means for Your Marketing (Research and Reports) appeared first on Content Marketing Consulting and Social Media Strategy.



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25 Top Amazon Marketplace Sellers Based on Number of Reviews

Reviewing the top sellers on Amazon's marketplace could provide ideas on products, descriptions, and customer service. Here is a list of top sellers on the Amazon marketplace based on the number of reviews.

The post 25 Top Amazon Marketplace Sellers Based on Number of Reviews appeared first on Practical Ecommerce.



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How To Successfully Manage A Remote Team

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How To Successfully Manage A Remote Team

Team performance is inextricably linked to leadership – that much has not changed during the COVID-19 pandemic. 

However, the lockdown-induced shift to remote work did transform the particular challenges of leadership. How to keep up productivity while being mindful of members’ physical and mental health? How to hold effective meetings and minimize technological vagaries? 

According to a recent Forbes article, work-from-home (WFH) arrangements don’t automatically impair employee engagement. Rather, it depends on leaders whether team potential is harnessed during WFH.

Here is a closer look at the big issues business leaders – from team supervisors to CEOs – face during the pandemic. And how to best tackle them. 

Communication

With employees unable to meet in hallways, stop by each other’s offices, or have a quick chat at the water cooler, ensuring communication is a core challenge leaders face. 

A recent survey by Microsoft published in the Harvard Business Review found that managers took on a more active role in communication, both within and across teams. Overall, they sent 115% more instant messages after the transition to remote work, while other employees sent 50% more.

The key, however, is not to communicate simply more – but more effectively. This means communicating succinctly, with clear goals and expectations in mind, and choosing your channels wisely. 

Email is the default avenue of communication for many leaders. It is also terribly inefficient, as another recent Forbes analysis outlines.

Generally, email is fine for asking quick questions, sharing a file, or responding to a scheduling request. But as soon as something requires more complex discussions, a nuanced understanding, or creative input, having a (video) call is more efficient.

Choosing a communication platform for your team is one of the most crucial WFH decisions. 

Overall, it is best to centralize communication. Instead of juggling notifications from five different apps, team members just have to keep their eye on one or two. For this, team collaboration apps, conference calling services, and Unified Communications platforms are invaluable. 

Meetings

Online meetings are an integral part of WFH – but leaders need to make sure that they are both necessary and efficient. 

The number and duration of meetings – and the strictness of the schedule – are within the purview of managers and team leaders. 

Microsoft’s researchers found that while meetings increased overall, they were considerably shorter than before, averaging 30-minutes. Other articles also suggest that meetings lasting between 20 and 30 minutes are optimal for keeping engagement high and proceedings efficient. 

Steve Jobs’ cardinal rule of meetings was to have only essential people present, which cut down on explanatory ballast and tech troubles. Each item on the agenda – well-defined in advance – should have a participant responsible for it.

Trust 

Trust is an integral component of leadership, now more so than ever. 

While it’s natural to be curious about how your staff handles their work projects and timelines during WFH, it’s crucial to show confidence in them. Resist the temptations of surveillance and micro-management. 

Assume that your team is doing their best. In some cases, this may not be on par with their normal performance at the office – especially if they are facing added challenges at home, such as childcare. 

In general, it’s best not to focus on inputs – exactly which tasks each team member is tackling at a time. Instead, concentrate on team accomplishments – the overall outputs. 

Remote Team Building

Fostering team spirit and building rapport among physically distanced staff is currently a central leadership task. 

Microsoft’s survey found that virtual social meetings increased by 10% within a month of the transition to remote work. Team members wanted to connect with each other on a human basis. 

Leaders can harness this need and take the initiative. Organize virtual ‘casual Fridays’, encourage ‘water-cooler’ chat spaces, schedule digital coffee breaks, or set up a Slack channel dedicated to swapping baby pictures, memes, and cat videos. 

Balance Work And Life

Finally, it’s a manager’s responsibility to ensure that remote team members can successfully balance their work and personal lives. 

When working from a home office, it’s only too easy to let sales figures or annual reports encroach on otherwise relaxing evenings. Especially if it seems like other team members are constantly online.

Managers need to discourage always-on culture in the interest of their team members’ mental and physical health. 

Removing incentives for 24/7 availability, discouraging messages at all hours, strictly limiting meetings to daytime, and implementing a virtual out-of-office policy go a long way towards achieving this balance.  

Adapt And Succeed

Recent statistics show that two thirds of companies are planning to keep a distributed workforce model post-pandemic. That means that leading a remote team will no longer be a temporary emergency measure. It will become a standard requirement and essential leadership skill. 

The sooner managers find sustainable solutions to the challenges of heading a distributed team, the better they will be able to operate in a business world transformed by COVID-19. And the larger their success will be – both for themselves and their team. 

How To Successfully Manage A Remote Team
Brian Wallace



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5 Ways to Boost Your Visual Marketing Results

Visual Marketing

Marketers have long been talking about the power of visual content, both for attracting attention and engaging your audience.

Yet, with the emergence of visual-only social media networks — like Instagram and Pinterest — visual marketing stopped being a nice-to-have and because a must-have.

Without high-quality visual content, there is no brand presence on some of the most powerful platforms, including Instagram and Pinterest. While you can promote links and text on those networks, non-visual content is likely to go unnoticed.

While video is important, simply publishing videos is not going to be enough. Every other brand is doing that, and the consumer’s eye is pretty used to bright, flashy images by this point.

What you need is stand out – which is getting more and more challenging in our era of visual web.

So can you to embrace a more effective visual marketing strategy?

It’s all about ingenuity and experimentation, but here are a few ideas to get you started:

Turn Your Social Media Images into Artwork

Make your social media images impossible to miss: it is as simple as that.

Well, it does sound simple, and it will obviously boost your content performance – but how exactly can we do that?

Luckily, there are tools for that, so it’s also quite doable.

Quickart by Lightricks is my most recent discovery and it was an instant hook. The app allows you to apply artistic patterns, filters and effects to create memorable visual content that is impossible to miss:

Image source: theverge.com

My favorite thing about this specific app is that it is insanely easy to use. You don’t spend hours figuring out any super-advanced photo-editing tools, like layers or mask tools, but the result is always unique and creative. Also, it is free.

2. Brand your images well

People are highly visual. Our brain relies on images and visualizations, which makes visual marketing so effective:

Our brain processes visuals 60,000 times faster than text and retains 80 percent of what we see versus just 20 percent of what we read.

Source: Scientific Reasons Visuals Increase Engagement

When we think, we tend to picture things. Our brain easily brings up colors, and shapes, rather than text or numbers. We visualize associations and connections among different concepts and entities.

Through creating visual connotations, images make any information more memorable, and this is where the real power of visual marketing lies…

Visual content makes your brand more memorable and recognizable which in the long run brings better click-through and higher conversions.

Branding your visuals is an important step – but one not to be taken lightly. You do want people to recognize your brand through all your assets – and yet you cannot make your images all about you, as your audience will quickly lose interest.

That said:

  • Use recognizable color palette
  • Place your brand in an interesting and creative context
  • Make sure that each individual asset contributes to one unified narrative you want your brand to be associated with.

If you are looking for some examples of effective – yet not overwhelming or boring – branding, check out instagram account of Boxed Water. They turn each picture into a story that tells the same narrative: “Life is good and nature is awesome so long as you save this planet”.

Visual Content Example from Boxed Water

Visual Content Example from Boxed Water

 

However avoid:

  • Creating self-centered images
  • Using too much of your logo (watermarks? Not a good idea for Instagram content, for example)

3. Repurpose your images everywhere

With your branding being consistent from asset to asset, bring your strategy to the next level: Attach all your channels with each individual asset.

This is a great way to create that “My brand is everywhere” illusion which ensures your audience remembers you well: Your customer sees your image on Facebook, clicks your link, sees the same (or similar) image on your site, and finally sees it again when searching Google (and that’s where they can no longer resist).

To build this #beeverywhere strategy, carefully use consistent images and visual elements everywhere. For example, Leadpages features matching visual elements (visual identities) on their Instagram feed and their site:

Leadpages features matching visual elements (visual identities) on their Instagram feed and their site.

And UPRIGHT uses the same visual elements in both their Instagram ad and the linked landing page:

 

upright

This way, by using non-intrusive visual branding, both the brands instill confidence in their users landing on their site and create some sort of brand cross-channel recognizability.

To take this idea even further, searching Google for something relevant, we should be seeing the matching image or element which would instantly caught our attention and prevent me from going elsewhere:

 

How can this cross-channel recognizability be achieved?

By using a consistent repurposing strategy, including:

  • Reusing social media images on your site
  • Using the same image (in different dimensions) across multiple channels
  • Applying fundamental image SEO practices when publishing those visuals on your site and social media channels (this includes using optimized alt text, a variety of hashtags, and description (or immediate context). There are lots of tools helping bloggers do this right.

This is where I always use Text Optimizer because the tool allows you to broaden the list of keywords your image is going to show up for. The tool uses semantic analysis to identify related concepts, and entities for you to use in the image description / caption, tags / hashtags, etc. when publishing each image anywhere. For example, here are semantically-related concepts for [skyscraper]:

The tool also pushes you to diversify your tactics and avoid keyword stuffing by suggesting you use related and synonymous words in your copy.

Bonus: Embrace visual advertising

You do need all the above steps to do this one right: You need to create effective visuals, brand them in a non-intrusive way, market them across multiple channels, and then start investing in visual advertising.

Luckly, you have quite a few options, including:

  • Instagram ads
  • Pinterest ads
  • Facebook ads
  • TikTok ads

There are also emerging, more innovative options like Unsplash advertising that focuses on shifting brand perception and building brand associations rather than clicks and views.

Conclusion

Visual marketing can boost the performance of many – if not all – other promotional tactics you are currently implementing, including content marketing, traffic generation, SEO (or rather on-SERP marketing), etc.

The best part about visual marketing – in my opinion – is that you are never actually done. You always have to be innovating, trying new tools, discovering new tactics in order to stay ahead – or at least abreast of your niche.

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9 Little-Known Font How-Tos for Instagram Stories

Over 500 million Instagram users post Stories every single day. But how can brands stand out in the crowd? Here are nine design-focused, lesser-known font hacks to help. Continue reading

The post 9 Little-Known Font How-Tos for Instagram Stories appeared first on Content Marketing Institute.



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Sunday 30 August 2020

The Best Ways to Use Instagram Video for Ecommerce

Since it launched Stories in 2016 and TV in June 2018, Instagram has positioned itself as a destination for consuming videos. Instagram's "Reels," which mimics TikTok, follows that trend. In this post, I'll address options for posting videos on Instagram to drive awareness and sales for your ecommerce company.

The post The Best Ways to Use Instagram Video for Ecommerce appeared first on Practical Ecommerce.



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Saturday 29 August 2020

For tech to serve the public good, we need standards

rules
Flawed tech will not fix itself. We need shared language and accountability between tech companies and the government, to ensure public trust and safety.Read More

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Hey, developers: Brazil is waiting for you


The Brazilian market represents a bright spot in a year that has been challenging on many levels -- and now is the time to move in.Read More

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Friday 28 August 2020

AT&T Looking to Get Rid of DirecTV

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AT&T Looking to Get Rid of DirecTV

AT&T is said to be pursuing a sale of DirecTV as the satellite TV service has lost ground against streaming services.

DirecTV is one of the major satellite TV services, competing with Dish Network. AT&T acquired the service in 2015, but has lost millions of subscribers since the acquisition. Even the pandemic, and an unprecedented demand for home entertainment, has not been enough to stem the tide. Instead, users have shown a decided preference for streaming services, such as Netflix, Hulu, CBS All Access, Peacock and others.

As a result, it appears AT&T has had enough, and is looking to sell the beleaguered service. According to The Wall Street Journal, AT&T and its advisors at Goldman Sachs, are in talks with private-equity groups.

It remains to be seen whether a deal will be reached. Whether AT&T keeps or sells DirecTV, however, perhaps it’s time to take a page from the streaming services. AT&T and DirecTV have long been accused of overcharging, baiting and switching, and otherwise taking advantage of customers. One of the reasons streaming services have been so successful is because they deliver what users want at a reasonable price. What’s more, streaming services don’t charge for bundled equipment, equipment rentals, mystery fees or any of the other things that often define service with a TV provider.

Who knows how successful DirecTV might be if it were more like streaming services.

AT&T Looking to Get Rid of DirecTV
Matt Milano



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France Decides Not to Ban Huawei, But Will Favor European Companies

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France Decides Not to Ban Huawei, But Will Favor European Companies

France has announced it will not ban Huawei from its networks, unlike the US and its closest allies.

The US has engaged in an all-out war against Huawei, claiming the company represents a critical threat to national security. US officials have pressured allies to follow suit, with the UK, Australia and New Zealand issuing bans of their own. Only Canada remains undecided, among the ‘Five Eyes’ countries.

France has been undecided until now, although it appears it will not ban the Chinese firm. According to The Seattle Times, French President Emmanuel Macron indicated that Huawei will be able to participate in France’s 5G networks, but that European companies would be the preferred choice, due to security concerns.

“It’s normal that … we want a European solution [because of] the security of our communication,” Macron said.

This will be a blow to US-led efforts to isolate Huawei, but should help preserve French-Chinese trade relations.

France Decides Not to Ban Huawei, But Will Favor European Companies
Matt Milano



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Seer Solves It: Using Facebook Ads to Inform SEO Meta Data

How To Leverage Facebook Ads To Write Effective SEO Meta Data

As a total Facebook advertising newbie, when I learned about Facebook Ad Library I was floored! The Ad Library provides advertising transparency by offering a comprehensive, searchable collection of all ads currently running from across Facebook apps and services, including Instagram.…

The post Seer Solves It: Using Facebook Ads to Inform SEO Meta Data appeared first on Seer Interactive.



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Researchers built a data set for training AI to detect natural disasters from social media images


The Incidents data set was made to encourage the development of AI for recognizing accidents and natural disasters from social media images.Read More

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IBM Using AI to Simulate Crowds at the US Open

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IBM Using AI to Simulate Crowds at the US Open

IBM is turning to artificial intelligence (AI) to simulate crowds in the first-ever, spectator-less US Open.

Because of the COVID-19 pandemic, like many sports, the United States Tennis Association (USTA) has had to adapt to the safety measures required to contain the virus. As the USTA’s digital partner for 29 years, IBM set to work recreating the stadium experience using AI.

“Among the challenges the USTA faced this year was how to recreate the sound of fans inside the stadium,” reads the blog post. “IBM leveraged its AI Highlights technology to recreate crowd sounds gleaned from hundreds of hours of video footage captured during last years’ tournament. In past years, AI Highlights used Watson to digest video footage and rank the excitement level of each clip to compile a highlight reel in near-real time and classify specific crowd reactions, including the crowd roar, to give each clip a crowd reaction score. This insight will be used this year to dynamically serve up those sounds based on similar play from last year. The AI Sounds tools will be available to the production teams in-stadium and at ESPN.”

In addition to the stadium experience, IBM is using AI to help fans better connect with the experience. For example, Match Insights with Watson Discovery uses natural language processing (NLP) and natural language generation to take statistics and other structured data and translate it into narrative form. This will help fans get up-to-speed and become “experts” on the players and matchups.

“COVID-19 brought disruption to sports as a whole, and the ability of fans to experience live sporting events has been heavily impacted in 2020. At the same time, the pandemic accelerated the need for engaging technologies using AI and underpinned by a scalable hybrid cloud,” said Noah Syken, Vice President of Sports & Entertainment Partnerships, IBM. “As the technology partner to the USTA, we transformed our offerings to meet tennis fans where they are this year – experiencing the sport through the US Open digital properties everywhere.”

IBM Using AI to Simulate Crowds at the US Open
Matt Milano



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Don’t Wait for the World to Return to Normal [PODCAST]

COVID-19 has fundamentally changed how the world works. Some people are still waiting to return to normal, but if you want to thrive, you need to prepare for the world we are living in.

In this podcast episode, we’re talking about permanent changes and how to adapt so you can continue to break through the noise.

Listen

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In this episode of the 'Break Through the Noise' podcast, Jon Morrow looks at how COVID-19 has fundamentally changed how the world works. If you want to thrive, you need to prepare for the world we are living in.Click To Tweet

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Supply.co Founder: Day of Reckoning Is Coming for DTC Brands

Patrick Coddou launched Supply.co with his wife, Jennifer, back in 2015. The company, which sells razors and shaving supplies, is bootstrapped — no outside investors. He has little patience with the concept of lifetime customer value or paying more to acquire a customer than he can recoup on the first purchase.

The post Supply.co Founder: Day of Reckoning Is Coming for DTC Brands appeared first on Practical Ecommerce.



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China Threatens Apple Products If WeChat Is Banned

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China Threatens Apple Products If WeChat Is Banned

China has officially said the Chinese would have no reason to keep Apple products, including the iPhone, if WeChat is banned.

The Trump administration has been putting increasing pressure on Chinese firms, including Huawei, ZTE, TikTok and WeChat. All four companies have been banned, with TikTok and WeChat’s ban going into effect on September 15. TikTok has been desperately trying to find a buyer before the ban, in order to keep its US, Australia and New Zealand operations going. There has been no such discussions regarding WeChat.

The impending ban has been a major concern for many US tech companies. Apple is especially vulnerable, as it relies on China for a fifth of its sales. WeChat is so important in China that it is used for everything, including messaging, purchasing, paying bills, social media and more. A phone without WeChat would be viewed as crippled in Chinese society. The Trump administration has tried to reassure companies they could still do business with WeChat within China, but the app is very popular among Chinese nationals abroad as a way to stay in contact with family and friends.

In addition to the fallout with consumers, there are concerns over manufacturing. Apple relies on China for a large part of its manufacturing, making it vulnerable to retaliation from the Chinese government.

It remains to be seen if some kind of deal will be reached to avoid a worst-case scenario.

China Threatens Apple Products If WeChat Is Banned
Matt Milano



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