The best social media marketing blends storytelling and PR. It seamlessly integrates advertising and relationship building, fighting its way through the social noise while never losing sight of the human stories driving brand successes. Social media for the nation’s top hospitals is no different, with an extra bit of responsibility: As community cornerstones, hospitals have a unique platform for educating and inspiring the public. Hospitals with top-notch social media aren’t just using their channels as marketing machines—they’re creating healthier communities.
The team at Convince & Convert investigated what successful social media looks like for the best hospitals in the U.S. We collected our research in a detailed report, The Best of Social Media from America’s Top Hospitals, and rounded up the highlights below.
How We Identified the Best Hospital Social Media Posts
Using Rival IQ, we gathered all public Facebook, Instagram, and Twitter posts from the top 53 U.S. hospitals, as determined by bed size and the U.S. News 2017–2018 Best Hospitals Honor Roll. We then looked exclusively at posts from February 2018, giving us a data set of approximately 10,000 social posts. Engagement metrics from Rival IQ helped use narrow that group of 10,000 to the best 50 posts. We also limited each hospital to a maximum of five posts and chose to include posts boosted by paid support.
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